IP Telephony
Modern telephony is not “wires and handsets” but a system where no customer call is ever lost, conversations are recorded, and your sales rep sees the customer’s profile before picking up the phone.
What’s included
Business PBX
Asterisk / FreePBX / 3CX on your server or in the cloud. Extensions, call forwarding, conference calls.
Multi-line numbers
Landline and mobile numbers from Uzbek carriers, a single number for all branches.
Interactive voice menu (IVR)
“Press 1 for Sales”: call routing without a receptionist, greetings and business hours.
Recording and analytics
Recording of all calls, reports on missed calls, wait times and staff workload.
Queues and call distribution
Even distribution of inbound calls among sales reps, automatic callback for missed calls.
CRM integration
A pop-up customer profile on incoming calls, one-click calling from the CRM, full communication history (Bitrix24, amoCRM and others).
Softphones and handsets
Desktop and smartphone apps, IP phone setup (Yealink, Grandstream, Fanvil).
What you get
Queues, forwarding to mobiles, missed-call notifications.
Call recordings and analytics are the basis for coaching sales reps and resolving disputes.
Free calls between branches and competitive IP carrier rates.
Four steps to results
- 01
Request
We clarify the task, scope and timeline. You get an estimated cost the same day.
- 02
Survey
An engineer assesses the current state on site or remotely and documents risks and requirements.
- 03
Proposal
A quote or contract with the scope of work, timeline and SLA. No hidden charges.
- 04
Delivery
Work, acceptance, documentation. Then ongoing support, if you need it.
Frequently asked questions
Can we keep our current numbers?
As a rule, yes — we port numbers to an IP carrier or connect existing lines to the PBX through a gateway.
Do we need a dedicated server for this?
For a small company, the PBX runs on a virtual server or in the cloud; for larger ones, on a dedicated server in the office. We choose the option that fits your call volume.
Related services
Local Area Networks
Structured cabling design and installation, MikroTik and Cisco, enterprise Wi-Fi, VPN between branches, segmentation and firewalls.
Learn moreCloud and Virtual Servers
Microsoft 365, Google Workspace, VPS/VDS for 1C and CRM, cloud storage and backup, remote desktops. Migration without downtime.
Learn moreIT Outsourcing
Complete IT infrastructure management for a fixed monthly fee. A replacement for an in-house administrator or reinforcement for your IT team.
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